Exchange & Return Policy:

• We allow exchanges and returns within 7 days of receiving your shipment.
• A free reverse pickup service is available from your shipping address.
• Products eligible for exchange and return will be marked as such on the product page.

Exchange & Return Process:

• To request an exchange or return, contact us via email at <shop@moriyodecor.com> or phone/WhatsApp at (+91) 94600 64592.
• We will arrange a reverse pickup from your shipping address within 48 hours.
• Please reuse the original packaging, including the cloth bag, for proper protection.
• Items must be in their original condition with tags intact, unused, unwashed, and without stains or damages.
• Upon verification of the returned items at our facility, they will be processed for exchange or return.
• The exchange or return process typically takes 10-15 days to complete.

Refund Policy:

• Store credit for the full amount is issued for all returns.
• No reverse shipping fees are charged for return requests.
• The first exchange for size or a different style/product is free.
• A non-refundable shipping fee of Rs 199 is applicable for subsequent exchange requests orders placed using a credit note.
• Store credit is valid for a year from the date of issue.
• Shipping fees and gift services are non-refundable.
• Gift cards cannot be exchanged for monetary value.

Sale or Discount Policy:

• Discounted products are only eligible for size exchanges with a return shipping fee of Rs 199 (if the requested size is in stock).
• We do not accept returns on any discounted or sale merchandise.
• This policy applies to products purchased at a discount or through an offer or promotional code.

Missing or Damage Policy:

• Claims for missing or damaged items must be made within 2 days of receiving the parcel.
• Photographs of the item(s) and the delivery parcel they were received in will be required.
• Our customer care team will investigate and provide an appropriate resolution.

Cancellation Policy:

• We accept cancellations for a full refund or store credit within 12 hours of placing your order.
• Cancellation requests will not be accepted after 12 hours.

If you have any questions, feel free to chat with us, email us at <shop@moriyodecor.com>, or call/WhatsApp at (+91) 94600 64592. We are here to assist you.